Privacy Notice
How Multifate handles conversations, calculations and account data.
2026-10-23
Questions, results and account data
We process submitted questions, selected systems, calculation inputs and results, AI replies and summaries, decisions you write, relevant saved conversations, account and sign-in information, feedback, and technical records needed for access, usage and recovery. Ordinary conversation does not require birth data; a calculation system you select may require it. Anonymous access uses a browser credential and does not mean stored data has been anonymized.
Creating and saving system results
Creating a result in the main five-system flow sends and saves your question, the full input for that system and its calculated result on the server. Bazi and Zi Wei Dou Shu inputs include birth date, sex, calendar, a time period or precise birth time, time zone and optional birthplace. Other systems may use selected cards, numbers or the casting time. Without a system’s required information, that calculation cannot be completed; you can choose functions that do not require birth data. Do not submit another person’s private information without authority to provide it. If you read a compatibility chart, we use the other person’s birth details only to build that chart. We store them with your chart and delete them with it; anonymous charts are cleared after 7 days.
The separate browser Bazi calculator
The separate free Bazi calculator runs in the current browser tab without registration. Calculating in that tool alone does not save or send birth inputs. If you explicitly attach its result to a conversation, selected inputs go to the server for verification and a limited reference of calculated fields is saved. That reference does not retain the original birth date, time or coordinates or send those original inputs to AI. This differs from the main flow that creates and saves system results. Information you write in chat is still sent with your message.
AI generation, quality checks and providers
Relevant questions, conversation history, selected calculation material and candidate replies for review are processed through Microsoft Azure hosted AI to generate replies and check their quality. Multifate saves replies and necessary usage, failure and processing records. The implementation can also use Google sign-in, Cloudflare hosting and verification, Stripe, PayPal and Waffo Pancake payments and Resend email when configured. The database is hosted by Supabase in Japan, and Google Analytics measures visits as described below. These providers may process data outside the country where you live, including in Japan and the United States. We do not promise anonymization, zero retention or that providers never use data.
Cookies and analytics
We set the cookies the service needs: to keep you signed in, to recognise an anonymous browser so that a saved result can be opened again, and to remember for 30 days which site or campaign brought you here. We use Google Analytics to count visits and see which pages are used. It sets its own cookies and receives page addresses, browser and device information and an approximate location derived from the network address. When an account is created or a payment completes, we also send Google Analytics a hashed identifier, the channel you came from and, if you arrived from an ad, its click identifier. Your email, questions and birth data are not sent to it. You can block or delete cookies in your browser; signing in and saved results depend on the necessary ones.
Session recordings
We use Microsoft Clarity to record clicks, scrolling and mouse movement on our pages, so that we can see where readers get stuck and improve the product. Text you type into forms, your birth data, your questions, readings and conversations are masked and are not recorded. Pages in the admin area are not recorded. Clarity is provided by Microsoft, which processes the recorded data and may set its own cookies; see the Microsoft privacy statement at https://privacy.microsoft.com/privacystatement .
Access, browser copies and retention
Saved content requires the relevant account or browser credential. Anonymous access normally expires after 7 days; expiry does not mean all stored copies have been deleted. Some expired, unclaimed anonymous results may be cleared. We do not state a uniform automatic deletion period for ordinary conversations. Content explicitly claimed belongs to that account. Drafts and pending-request information may remain in the current tab. Account content and original birth inputs are kept until you clear them or the account is deleted, with the exceptions described under “Clearing content and deleting accounts”. Financial records are kept for at least as long as accounting and tax law requires. Logs, backups and providers’ copies follow their own schedules, which this notice does not fix. We do not promise permanent storage. A reading bought without an account is kept for twelve months. So that it can be opened again in this browser, the anonymous browser credential (a random identifier, not tied to a name) is kept for up to about 13 months; other readings and charts it opens still expire after 7 days. For visitors who are not signed in, we limit how many new readings one network can open each day using a keyed hash of the network address, kept for up to two days; the original address is not stored for this. Signing in removes the network limit. A reading bought without an account, together with the chart and conversation it belongs to, is kept for 12 months from payment instead of 7 days. The email address collected at checkout is used to send the receipt and the link to that reading, and is kept with the payment records.
Account export and data requests
Where account export is available, it covers supported saved Reading records, conversations and summaries, references, profile data, feedback, consent and clearing records. It excludes passwords, sign-in secrets and payment records. Prepared files are downloadable for 24 hours; download expiry does not delete source data. This account-data tool is not a membership reading-export benefit.
Clearing content and deleting accounts
You can clear conversation text, generated content, decisions you write and saved references. It first stops in-flight requests and returns the appropriate unused reserved allowance. Partial account clearing also covers optional display-profile data, stored session IP and device information, submitted feedback and server export copies. It retains sign-in information, language, consent and clearing records, financial records and entitlements. Stored birth profiles, original results and their questions and inputs, and the older saved-reading records are also deleted when the account has no historical paid-reading links that require preservation. If such links exist, that group of original records is retained rather than automatically deleted. A saved birth profile can be deleted separately, without deleting inputs already copied into earlier results. Partial clearing is not full account deletion or anonymization. A separate email-confirmed account deletion flow is limited to eligible accounts without financial records or other blockers and requires working confirmation email.
Other copies
Financial records may contain payment email, payer identity and provider receipts and are kept with fulfilment, refund and dispute records. Clearing data does not cancel renewal or request a refund. Sent emails, original external profile images, backups, other tabs, downloaded files and providers’ copies are outside this site’s partial clearing action. AI processing already sent cannot be withdrawn. Full identity anonymization, further deletion of the records retained above and handling of external copies are not part of this self-service clearing. Do not interpret this as complete deletion support for all private data.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or limit a use of it, and withdraw a consent you gave. The export, clearing and account deletion tools described above cover most requests. For anything else write to support@multifate.com from the email address of your account, and we will answer by email. You can also complain to the data protection authority where you live. We do not sell personal information.
Age
Multifate is for people aged 18 or over. We do not knowingly collect personal data from anyone younger. If you believe a minor has given us data, write to support@multifate.com and we will delete it.
Who is responsible and how to contact us
lycossix, the operator of Multifate at multifate.com, decides how the personal data described in this notice is used. Privacy questions and requests go to support@multifate.com. When this notice changes, the date at the top of the page changes with it.